abu88 Privacy Policy

abu88 ("we", "us", "our") operates the online betting and gaming platform accessible at abu88.io. This Privacy Policy describes how we collect, use, store, and share personal data relating to players who access our platform from Bangladesh and other jurisdictions.

By registering an account with abu88, making a deposit, or otherwise using any feature of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy should be read together with our Terms & Conditions, which form the overall legal framework governing your use of abu88.

We are committed to handling all personal data lawfully, fairly, and transparently. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. This commitment applies to data collected from players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh where our platform is accessed.

abu88 collects personal data through several channels: directly from players during registration and account management, automatically through your use of the platform, and occasionally from third-party verification partners. The categories of data we may collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on official identification documents
• Date of birth (used for age verification — players must be 21 years or older)
• Residential address, including city, district, and postcode
• Email address and mobile phone number
• Copies of government-issued identification (NID, passport, or driving licence) submitted during KYC verification

2.2 Financial Data

• Mobile wallet account references for bKash, Nagad, Rocket, and Upay
• Bank account details where bank transfers are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others)
• Card type and masked card number for Visa and Mastercard transactions
• Transaction history, including deposit amounts in Bangladeshi Taka (৳), withdrawal requests, and bonus credits

2.3 Technical & Usage Data

• IP address and approximate geolocation at the time of login
• Device type, operating system, and browser version
• Session duration, pages visited, and features used within the platform
• Betting and wagering history, game session records, and bonus usage patterns
• Cookies and similar tracking technologies (see Section 8)

2.4 Communications Data

• Records of correspondence with our customer support team via email or live chat
• Feedback, complaints, and dispute records
• Responses to optional player surveys and promotions

abu88 uses the personal data we collect for the following purposes:

abu88 will not use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or establishing a separate legal basis for doing so.

abu88 processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform our contract with you — specifically, to operate your account, process payments, and deliver the gaming and betting services you have requested.
• Legal obligation: We are required to process certain categories of data to comply with anti-money laundering (AML) obligations, age verification requirements, and fraud prevention measures.
• Legitimate interests: We process technical and usage data to improve platform security, prevent fraudulent activity, and optimise the player experience, provided these interests are not overridden by your privacy rights.
• Consent: Where we send marketing communications or use non-essential cookies, we rely on your consent, which you may withdraw at any time by contacting [email protected].

abu88 does not sell, rent, or trade your personal data to any third party. We share personal data only where it is necessary to operate the platform, meet legal obligations, or protect the security of our players and systems. The categories of recipients who may receive your data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and the relevant Bangladeshi banking partners require transaction data to process deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services that assist us in confirming player identity and age in compliance with our AML obligations.
• Fraud prevention services: Specialised platforms that analyse transaction and behavioural data to detect and prevent account fraud, money laundering, and bonus abuse.
• IT infrastructure and hosting providers: Cloud hosting and server management partners who store platform data on our behalf under strict contractual data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or a lawful request from a competent authority, abu88 may be required to disclose player data.

All third parties with whom abu88 shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

As an offshore online gaming platform, abu88 may process and store personal data on servers located outside Bangladesh. Where data is transferred internationally, abu88 takes appropriate steps to ensure that such transfers are protected by adequate safeguards, including contractual data processing agreements with service providers that require equivalent standards of data protection.

By using the abu88 platform, you consent to the transfer of your personal data to jurisdictions outside Bangladesh for the purposes described in this Privacy Policy. If you have concerns about international transfers of your data, you may raise them with our support team at [email protected].

abu88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or our legitimate business interests. Our general retention guidelines are as follows:

• Active account data: Retained for the full duration of the player's relationship with abu88, plus a minimum of five (5) years after account closure to meet AML and fraud prevention obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable regulatory obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for two (2) years from the date of the last communication in a support thread, unless the matter relates to an ongoing dispute.
• Marketing and analytics data: Retained until consent is withdrawn or the player's account is permanently closed, whichever occurs first.

When data is no longer required, abu88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

abu88 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate the platform, maintain your session, and understand how players interact with our services. The types of cookies we use are:

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional cookies: Store your preferences, such as your preferred language, display settings, and the games you have recently visited, so that your session feels personalised.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data helps us improve the abu88 experience.
• Marketing cookies: Used to track whether promotional campaigns have been effective, based on whether a player who saw a campaign subsequently registered or made a deposit. Marketing cookies are only used with your consent.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the abu88 platform. For further information on managing cookies, please consult your browser's help documentation.

abu88 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. Key measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and abu88.io
• Encrypted storage of sensitive account data, including payment references and KYC documents, on secured servers
• Role-based access controls that restrict staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing to identify and remediate vulnerabilities
• Multi-factor authentication options available for player accounts
• Continuous monitoring systems that detect and respond to suspicious login attempts and unusual account activity

As a player whose personal data is processed by abu88, you have the following rights with respect to your personal information:

• Right of access: You may request a copy of the personal data abu88 holds about you at any time.
• Right to rectification: If any personal data abu88 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that abu88 delete your personal data. This right is subject to our legal retention obligations — we cannot delete data that we are legally required to retain.
• Right to restrict processing: You may request that abu88 temporarily restrict the processing of your personal data while the accuracy of that data is under dispute, or while an objection is being assessed.
• Right to object: You may object to the processing of your data where abu88 relies on legitimate interests as the legal basis, and where you believe your privacy interests outweigh our legitimate interests.
• Right to withdraw consent: Where abu88 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You may request that abu88 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request". Include your registered username and a description of the specific right you wish to exercise. abu88 will acknowledge your request within two (2) business days and provide a substantive response within thirty (30) days.

abu88 is strictly an adult platform. Our services are available only to individuals who are aged 21 years or older. abu88 does not knowingly collect personal data from individuals under the age of 21.

If abu88 discovers that personal data has been submitted by an individual who does not meet the age eligibility requirement, that data will be deleted immediately and the associated account will be closed. Any deposits or winnings associated with an underage account will be handled in accordance with our Terms & Conditions.

If you believe that a minor has registered an account with abu88 or provided us with personal data, please notify us immediately at [email protected] so that we can take prompt action.

With your consent, abu88 may send you promotional communications about bonuses, seasonal offers (such as BPL season promotions, Eid special offers, and Pohela Boishakh campaigns), new game launches, and platform updates. These communications may be sent via email or SMS to the contact details registered on your account.

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link included at the bottom of any marketing email from abu88
• Updating your communication preferences in your account settings
• Contacting [email protected] with the subject line "Marketing Opt-Out"

Opting out of marketing communications will not affect transactional messages that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts.

abu88 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where reasonably practicable, notify registered players via their registered email address or through an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how abu88 handles your personal data. Your continued use of the platform following the publication of any changes constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data abu88 holds about you, please contact our support team using the details below. We aim to respond to all privacy-related enquiries promptly and thoroughly.

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for marketing opt-outs: "Marketing Opt-Out"
• Support hours: 24 hours a day, 7 days a week (BST, UTC+6)

For responsible gaming support or self-exclusion requests, please visit our dedicated Responsible Gaming page, which contains additional guidance and resources for players in Bangladesh.